Question 1

How do I make an appointment?

Accepted Answer

New and existing clients can easily book online using the “Book Appointment” button at the top of any page. Appointments often fill several weeks in advance, so we recommend booking ahead whenever possible. Need help? Call or text us at (239) 826‑6094 and we’ll be happy to assist.

Question 2

Where are we located?

Accepted Answer

We're at 2400 Vanderbilt Beach Road, Suite 106, Naples, FL 34109.

Question 3

What are your hours?

Accepted Answer

Monday to Thursday, 9 AM to 5 PM. Friday, 9 AM to 4 PM. We're closed on weekends, and every visit is by appointment only.

Question 4

Is there a consultation before treatment?

Accepted Answer

Yes. Every new client begins with a personalized consultation and skin analysis. From there, we’ll recommend the treatment best suited to your skin and goals, and in most cases, you can begin treatment that same day.

Question 5

Do you require a credit card to book?

Accepted Answer

Yes. A credit card is required to reserve your appointment and is securely kept on file. Your card is only charged when applicable under our cancellation policy below.

Question 6

How should I prepare for my first appointment?

Accepted Answer

Arrive with clean, makeup-free skin whenever possible. We recommend pausing retinoids, exfoliating products and waxing for a few days beforehand. During your consultation, your provider will review your skin and recommend the best treatment approach for you.

Question 7

How often should I book treatments?

Accepted Answer

It depends on your skin, goals and treatment plan. Many clients visit monthly, while others come seasonally or as needed. Consistent home care is just as important, and we’ll recommend a schedule that makes sense for your skin and lifestyle.

Question 8

Do you treat teens and men?

Accepted Answer

Absolutely. We welcome clients of all ages, genders and skin types. Clients under 18 will need consent from a parent or guardian.

Question 9

Do you sell gift cards?

Accepted Answer

Yes. The Skin Room gift cards are available for purchase both online and in person.

Question 10

How can I order products?

Accepted Answer

GlyMed Plus, ZO Skin Health and skinbetter science can be purchased online through our authorized links. For products from any of our other professional skincare lines, simply reach out through our contact form and we’ll be happy to help.

Question 11

What is your return/refund policy?

Accepted Answer

All product sales through The Skin Room are final. If you experience a reaction or have a concern about a product, please contact us so we can help determine the best next step. Damaged items must be reported by calling or texting (239) 826‑6094 within 48 hours of delivery. Products purchased through one of our online partner links are subject to that retailer’s return policy. Treatment and service purchases are non-refundable. If you ever have a concern following a visit, please reach out to us directly.

Question 12

What is your cancellation policy?

Accepted Answer

We kindly ask for at least 48 hours’ notice when cancelling or rescheduling an appointment. Changes made with less than 48 hours’ notice may be subject to a $100 cancellation fee. To make a change, call or text us at (239) 826‑6094.

Question 13

What is your late arrival policy?

Accepted Answer

To ensure every client receives their full treatment time, arrivals of 15 minutes or more may be considered a missed appointment and subject to our cancellation fee. If you’re running behind, please call or text us as soon as possible.

Question 14

What payment methods do you accept?

Accepted Answer

The Skin Room accepts all major credit cards and The Skin Room gift cards. While exact cash payments are accepted, please note that we are a cashless practice and do not keep cash on site or provide change. Checks are not accepted.

Question 15

Can I leave a review?

Accepted Answer

Absolutely, and we truly appreciate it. You can share your experience with The Skin Room on Google. Your feedback means so much to us and helps others feel confident choosing us for their skin.

Frequently asked questions

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